The key to engage online shoppers and create a satisfying digital shopping experience is by providing them complete eCommerce customer support.
Data4Amazon.com manages multichannel customer service including live chat, email helpdesk and calls for several large scale brands and retail businesses on Amazon. Our Amazon customer interaction team operates closely with the clients to understand their industry vertical, policies and products, and Service Level Achievements (SLAs) to be met for each type of support, to ensure that we respond to all the queries with complete accuracy.
Aiming to create a personalized and unified customer experience, Data4Amazon efficiently handles customer emails and enquiry calls/ messages, etc. Whether your customers want to file a return, request refund, learn about shipping details and delivery or simply know the process of placing the order, we can help you with all the tasks as part of Amazon customer support services, viz.:
Overall, we seek to gain a deeper understanding of the customer communication program and your needs, and develop a fully-customized solution that enhances your brand. Our dedicated Amazon support teams are highly experienced in delivering consistent and branded relationship-based interactions. Under the leadership of an experienced, dedicated Project Manager, your (team of) Brand Care Specialist(s) work dedicatedly to your program. The Project Manager fulfills a dual operational and account management role, managing day-to-day program operations and serving as your single point of contact.
Dedicated Amazon support teams are additionally supported by our specialized training, quality assurance, and workforce management groups. We also maintain internal network, telephony, information systems, and system administration teams to ensure the integrity of our operating infrastructure.
With our Amazon customer support services, we can not only help you lower shopping cart abandonment and increase product sales but also build customer loyalty.
To find out more, drop us a line at firstname.lastname@example.org and we will get back to you in the shortest possible time-frame!