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Amazon Case Management Agency
Tired of Loops and Delays in Amazon Case Support? We Push Every Case to Closure with Accuracy and Persistence.
Tired of Loops and Delays in Amazon Case Support? We Push Every Case to Closure with Accuracy and Persistence.
Amazon sellers and vendors encounter a steady volume of technical and operational issues—suppressed listings, stranded inventory, shipment discrepancies, hazmat flags, and incorrect fees—all of which trigger support cases. Resolving these cases demands precise documentation, platform fluency, and often multiple follow-ups across Amazon’s internal teams. Without a structured approach, even routine issues can escalate, resulting in prolonged ASIN downtime, delayed shipments, inaccurate reimbursements, and lost Buy Box visibility, directly impacting revenue and operational continuity.
Our Amazon case management services support established 1P and 3P operators managing large catalogs, multiple brands, or global marketplaces. We bring speed, accuracy, and strategic escalation to case resolution—leveraging SOP-driven workflows, escalation protocols, and direct coordination with the Amazon support team to clear critical blockers and keep your business operational.
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50x
faster case resolution
99%
case closure rate
24/7
case monitoring
Managing Amazon support cases can be time-consuming and frustrating. However, our team is committed to navigating the challenges on your behalf. With Amazon case handling services, we take a proactive approach, diligently following up on every case and pushing for clear, complete resolutions.
Support responses are often scripted, failing to address the specific issue and leading to repeated back-and-forth communication.
Issues are sometimes marked as "resolved" prematurely, requiring you to reopen the case and explain the problem all over again.
Incomplete or ineffective resolutions mean you end up revisiting the same problem multiple times, draining your time and patience.
Extended resolution timelines can directly impact sales performance or even put your seller account at risk.
Due to high ticket volumes, responses often feel impersonal, with little consideration for your unique situation or business.
Amazon’s constantly evolving policies can be difficult to track and interpret, making compliance an ongoing challenge.
We actively monitor account health, catalog changes, shipment performance, and internal reports to identify both surfaced and latent issues. Each case begins with a precise analysis to avoid misclassification and repeated denials.
We compile all required data—screenshots, transaction logs, shipment IDs, flat files, and supporting policy references—to meet Amazon’s documentation standards and reduce back-and-forth delays.
Cases are submitted through the appropriate Amazon channel—whether Seller Central, Vendor Central, Brand Registry, or internal teams—using the correct terminology, policy references, and formatting to maximize the chances of resolution on the first attempt.
As a part of our Amazon case handling services, we manage follow-ups, address incorrect responses, and escalate when necessary through Captive Support, Executive Seller Relations, or internal teams to prevent case looping or closure with a satisfactory resolution.
Once resolved, we confirm that the fix is fully applied (e.g., listing reinstated, funds reimbursed, ASIN relisted) and implement any required follow-up actions such as flat file uploads, removals, or catalog updates.
Every case is logged with status updates, case IDs, resolution notes, and outcomes for internal audit, performance reporting, or future dispute reference. We maintain SLA targets to ensure timely resolution.
Featured Case Study
100% 
Listing Restoration Success
We’d never faced listing suspensions before, so when it happened for our top-performing ASINs, it was both unexpected and challenging. Their team not only brought our listings back but also reassured us at every step, explaining what was happening and why. Their deep understanding of Amazon’s compliance framework and proactive communication ensured our best-sellers were restored quickly and without lasting revenue loss. We are now operating at full capacity with stronger safeguards in place.
Carl Whitmore
eCommerce Operations Manager
| Amazon Seller Central (3P Sellers) | Amazon Vendor Central (1P Vendors) |
|---|---|
| Listing Reinstatement & Catalog Fixes - We submit and manage cases to resolve suppressed, deactivated, or miscategorized listings using flat files, attribute corrections, and escalation through Captive Support or Brand Registry. | Item Setup & Content Disputes - We manage cases related to item creation errors, catalog mismatches, and A+ content issues, working through Vendor Support and escalation paths tied to catalog and brand content teams. |
| Stranded & FBA Inactive Listings - We resolve inventory stranded at Fulfillment Centers due to SKU/ASIN mismatches, inbound errors, or system glitches, and push for reinstatement via FBA Support workflows. | Purchase Order & ASN Discrepancies - We address PO rejections, shipment receiving errors, and ASN-related chargebacks, coordinating with Amazon teams. |
| Performance & Policy Appeals - We create and manage appeal cases for performance warnings, ASIN suspensions, and account health issues, ensuring policy-aligned, data-backed submissions. | Chargeback & COOP Disputes - We dispute chargebacks and COOP deductions with proper documentation and vendor terms enforcement, escalating to internal resolution teams where required. |
| Reimbursements & FBA Claims - We file and track reimbursement cases for lost/damaged units, misreceived shipments, and overages, using reports and shipment records to support claims. | Shortage & Damage Claims - We raise and manage claims for shortages, overages, and damaged goods at FCs, using packing lists, PODs (Proof of Delivery), and BOLs (Bill of Lading) to recover funds. |
| Buy Box & Pricing Suppression - We handle pricing-related listing suppressions through Seller Support, with targeted cases to reinstate Buy Box eligibility. | Retail Readiness & Listing Errors - We resolve suppressed or incomplete listings affecting retail readiness, often due to content gaps, compliance flags, or system-level blocks. |
| Brand Registry Support - We manage IP claims, unauthorized seller removals, and listing control disputes via Brand Registry and support cases. | Brand Content & IP Enforcement - We coordinate content ownership validation and IP protection via Vendor Support and Brand Registry-backed escalation. |
| Support for Multi-Marketplace Case Management - We centralize case handling across all marketplaces (for international sellers, selling across different regions), ensuring full visibility, consistent execution, and strict adherence to SLA commitments. | Vendor Central Case Handling Across Global Markets - We handle Vendor Central cases across multiple regional marketplaces, ensuring consistent support for catalog management, purchase orders, and policy compliance, no matter where you operate. |
We help sellers resolve critical issues, recover lost revenue, and stay compliant by managing support cases with precision. From policy disputes to listing reinstatements, our Amazon case management agency handles every step, crafting clear, compliant communication and driving each case to resolution. We proactively identify potential risks before they escalate, ensuring sellers maintain uninterrupted operations. As part of our Amazon case resolution services, our team monitors case progress in real-time, adapts strategies based on Amazon’s evolving support process, and ensures all actions align with your business goals.
Why Sellers Trust Us:
99% success rate in case management
Proven track record of supporting 3500+ Amazon stores
25+ years of industry experience
Flexible hiring models
Experts in your niche product category
Amazon SPN, AWS, and Ads Partner
ISO 27001 & ISO 9001:2015 certified for data security and quality
To know more about our Amazon case management services or get a free quotation, write to us at info@data4amazon.com
High-priority cases typically involve suspended ASINs, account health warnings, FBA shipment errors, or issues that directly impact revenue, like Buy Box suppression or stranded inventory. These cases are escalated through specialized internal teams for faster resolution.
Absolutely. As a part of our Amazon case management services, we frequently take over rejected or mishandled cases, audit the prior attempts, identify why they failed, and rebuild them with stronger documentation and compliant arguments to increase the chances of approval.
With our Amazon Seller Case Management services, we maintain internal SLAs and real-time case tracking systems. Our team monitors every open ticket, schedules follow-ups, and escalates when cases hit response delays or receive vague resolutions.
We don’t stop at closure—we verify the outcome to ensure the issue is fully fixed (e.g., ASIN restored, funds reimbursed). If Amazon’s resolution is incomplete, we reopen or escalate the case as needed.
We may request transaction reports, shipment IDs, flat files, images, invoices, or packing slips—depending on the case type. Our team guides you on exactly what’s needed to avoid any delays.
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